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Of the hundreds of managers I've worked with in my career, Tom has to rank in the top 1%. He has everything you could want in a manager, a consultant, or a person.
The Human Side of Competitive Intelligence
Starting or improving a competitive intelligence function in an organization is not easy. There are many barriers to success and pitfalls that await the unsuspecting. Fortunately, the problems can be anticipated and avoided.
This series of articles explains a complete life cycle of competitive intelligence from its beginnings to its mature execution within an organization. The complete series is collected into one file and can be downloaded.

There are 15 steps (plus an introduction) that are divided into four phases.
Human Side of CI Steps
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